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Understand What You Agree To on mpojitu

These terms set out what you can expect from us and what we expect from you when you use your mpojitu account. Access to the platform depends on local law and is available only where your region permits it.

Account eligibility by regionDANA, OVO, GoPay wallet rulesFair use and account conductWithdrawal and transaction conditionsUpdates and change notices
mpojitu Understand What You Agree To on mpojitu
REACH OUR TEAM

Contact Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about your account, our support team is here to help. Reach us through the channels below and we'll respond as quickly as we can. For wallet-related queries — including DANA, OVO, or GoPay deposit issues — have your transaction reference ready when you get in touch.

Team online

Live Chat

Open the chat widget inside your account dashboard. Our team handles account queries, wallet deposit confirmations, and terms clarification requests directly through this channel.

Email Support

Send detailed questions or formal account requests to our support email address. Include your registered wallet type — DANA, OVO, or GoPay — and account username for faster handling.

Help Centre

Our Help Centre lists common account questions, withdrawal steps, and terms summaries. Search by topic or browse the account section to find answers without waiting for a reply.

HOW WE HANDLE ACCOUNTS

Security, Data and Account Conduct on mpojitu

We take account security seriously. Every session on mpojitu runs over SSL-encrypted connections, and wallet verification — matching your DANA, OVO, or GoPay name to your registered account — is a required step before any withdrawal is processed. Players in Makassar and across Indonesia use the same account security framework. If you believe your account has been accessed without your permission, contact us immediately through live chat so we can freeze the account and investigate.

Data Retention

We keep your registration and transaction records for as long as your account is active and for the period required by applicable law after closure. You may request a summary of your data at any time.

Cookie Use

We use session and preference cookies to keep you logged in and to remember your wallet selection — DANA, OVO, or GoPay — between visits. You can adjust cookie settings in your browser at any time.

Account Security

Your account password and OTP code are personal. Never share them. We will never ask for your wallet PIN via chat or email. If you receive such a request, report it to support immediately.

Requesting Changes

To update your registered wallet from OVO to DANA or GoPay, submit a change request through live chat with a clear photo of your wallet account screen. We verify the new details before updating.

Questions About Your Rights and These Terms

These questions cover the points we hear most often about account rules, wallet conditions, and what happens when terms are updated. If yours isn't here, live chat is the fastest way to get a direct answer.

Access depends on local law in your region. It is your responsibility to confirm that using the platform is permitted where you are before opening or continuing to use an account.

We will notify you of material changes via email or an in-account notice. Continuing to use your account after the notice period means you accept the updated terms. If you disagree, you can close your account before the changes take effect.

Before releasing funds to your DANA, OVO, or GoPay wallet, we check that the wallet name matches your registered account name. This step protects against unauthorised withdrawals and is required for every payout request.

No. Each person may hold only one account. Duplicate accounts are a violation of these terms and may result in both accounts being suspended and any balance held pending review.

Send a data request to our support email with your registered account username and wallet type. We will compile your registration and transaction records and respond within a reasonable timeframe under applicable law.

Violations include providing false registration details, using another person's DANA, OVO, or GoPay wallet, accessing the platform from a restricted region, or engaging in fraudulent activity. We investigate before taking any action.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.