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Understand the Rules Before You Start

Our legal terms set out how your account works, what data we hold, and the conditions that apply when you access mpojitu from Indonesia.

Account ConditionsPrivacy & Data PolicyDANA, OVO, GoPay ScopeJurisdiction NoticeContact Your Rights
mpojitu Understand the Rules Before You Start
REACH OUR TEAM

Contact Us About Legal or Policy Queries

If you have a question about how our terms apply to your account, need to request access to your personal data, or want to flag a jurisdiction concern, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email, or via our help form — all three routes connect to the same team handling legal and account matters.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our team handles account terms, data requests and wallet queries through this channel.

Email Support

Send your legal or data query to our support address shown in your account settings. Include your registered email so we can verify your identity quickly.

Help Form

Use the help form for formal data access requests or policy complaints. We log every submission with a reference number so you can track the response.

HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We apply account-level protections across every session — from the moment you log in to the point your GoPay or OVO withdrawal clears. Below are the four areas where your data and account security matter most, and what we actually do in each one.

Data Retention

We keep your account data for as long as your account is active and for a defined period after closure. You can request a copy or deletion via the help form at any time.

Cookie Use

Cookies on mpojitu track session state and wallet selection — for example, remembering your preferred DANA or OVO option between visits. No advertising profiles are built from cookie data.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Your session token expires automatically after inactivity, reducing unauthorised-access risk on shared devices.

Requesting Changes

To update personal details, correct data errors, or close your account, go to account settings or submit a request through live chat. Identity verification is required before changes take effect.

Common Questions About Our Terms and Policies

These are the questions we hear most often about account conditions, data rights and legal access. If your question is not covered here, reach our support team through live chat or the help form in your account dashboard.

Access depends entirely on local law and your eligible region. We do not override local legal restrictions. Check the regulations that apply where you are before opening an account.

We hold your registration details, login records, transaction references from DANA, OVO, or GoPay, and session logs. Submit a data access request through the help form to receive a full summary.

Use the help form in your account dashboard and select the data deletion option. We verify your identity first, then process the request within the period stated in our privacy policy.

No. We receive only a transaction reference from your wallet provider when a deposit or withdrawal is processed. Your wallet PIN and account number are never stored on our side.

We post a notice on the platform and, where possible, send an alert to your registered email before changes take effect. Continuing to use your account after the effective date means you accept the updated terms.

Raise a formal complaint through our email support or help form. Include your account reference and a description of the concern. We log every complaint and respond with a reference number.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.