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How mpojitu Handles Your Personal Information

This privacy policy explains exactly what data mpojitu collects when you open an account, use DANA, OVO, or GoPay to fund your wallet, and interact with our lobby.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to request data accessClear data retention termsDirect privacy contact channel

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PRIVACY CONTACT

Reach Us About Your Privacy

If you want to access, correct, or delete any personal data we hold, you can reach our privacy team directly. We aim to respond to all data requests within a reasonable window. When you contact us, have your registered email and account ID ready so we can locate your record without delay.

Email Privacy Request Send your data access or deletion request to our dedicated privacy email. Include your registered account email and a brief description of what you need.

Live Chat Support Open the live chat widget in your account dashboard and select the privacy topic. Our support team will route your query to the correct handler.

Account Settings Path Log in, go to Account Settings, then select Privacy and Data. From there you can download a copy of your stored profile data directly.

What Data We Collect and Why

mpojitu Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number, and the account credentials you set. When you make a deposit or withdrawal via DANA, OVO, or GoPay, we record the transaction reference, wallet identifier, and amount to verify the transfer and keep your account

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balance accurate. We do not store your full wallet PIN or bank login — those stay inside your own e-wallet app. Device data such as browser type and IP address is logged automatically to detect unusual login attempts and protect your session. If you contact our
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support team, the conversation is stored so we can follow up consistently. All data we collect serves one of three purposes: running your account correctly, keeping transactions secure, and meeting any legal obligations that apply in eligible regions where local law permits our service to operate.
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We do not sell your personal data to third parties for marketing. Where we share data with payment processors like DANA, OVO, and GoPay, it is only the minimum needed to complete your transaction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAIL

How We Protect and Manage Your Data

Data security is an operational requirement, not an afterthought. We apply SSL encryption across every page of the site and within every API call made when your DANA, OVO, or GoPay payment is processed. Account sessions time out after a period of inactivity, and any new login from an unrecognised device triggers an OTP verification step sent to your registered phone number. We retain your account data for as long as your account remains active. If you close your account, we keep only what is required by applicable regulations in eligible regions, then delete the rest.

SSL Encryption

Every page and every payment call runs over SSL. Your wallet data from DANA, OVO, or GoPay is encrypted in transit and never exposed in plain text on our servers.

OTP Login Verification

When we detect a login from a new device or location, an OTP is sent to your registered mobile number. You must enter it before your account session opens.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser settings at any time.

Data Retention Policy

Active accounts retain full records. Closed accounts are reduced to the minimum required by law in regions where we operate, and the remainder is permanently deleted.

Common Questions About Your Data

Here are the questions we hear most often about how mpojitu handles personal data. If your question is not covered below, contact our support team via live chat or the privacy email channel.

We collect your name, email, phone number, and login credentials. When you deposit via DANA, OVO, or GoPay, we also record the transaction reference and wallet identifier to verify your transfer.

We do not sell your data. We share only the minimum required with payment processors like DANA, OVO, and GoPay to complete a transaction. No marketing third parties receive your information.

Log in and go to Account Settings, then Privacy and Data to download your profile record. You can also submit a request by email or through live chat with your account ID ready.

Yes. Contact us via the privacy email or live chat and request deletion. We will remove data that is not required by law or active transaction records within a reasonable response window.

Session cookies keep your login active while you browse. Analytics cookies show us which pages are used most. You can adjust or block cookies in your browser settings without losing your account.

No. Your wallet PIN stays inside your own e-wallet app. We only receive the transaction reference and confirmed amount after your payment is authorised by the wallet provider.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How mpojitu Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Data

Common Questions About Your Data

01 What personal data does mpojitu collect when I open an account?

02 Does mpojitu share my data with third parties?

03 How do I request a copy of the data mpojitu holds about me?

04 Can I ask mpojitu to delete my personal data?

05 How does mpojitu use cookies?

06 Is my DANA, OVO, or GoPay wallet PIN stored by mpojitu?

Privacy Policy

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